We are a 100% family business.

We source ingredients, prepare recipes, and make treats and jerky in our garage converted into a commercial kitchen. We also carry out the packaging and preparation for delivery.

For our accessories, we buy the materials in large quantities (bulk) and we take care of the manufacture of the products according to our models and designs. We do the layout for a durable, high-quality end product. However, a professional seamstress makes our scarves in order to have a consistent product every time. However, we are responsible for the choice of fabrics, the design, the cut of the scarves, the installation of snaps and labels, as well as the packaging.

We will try to finalize your orders as soon as possible. Most wholesale (retail) orders will be completed between four (4) and six (6) weeks. You will be informed throughout the process of when you will receive your products.

Two (2) to four (4) weeks are required for the production of your order before it is shipped. Delivery times for packages in Canada are five (5) to ten (10) business days. Packages are shipped by Canada Post. Each order will have its tracking number.

Our return policy is accepted for a period of 30 days after you place your order. Returns are accepted on in-stock, unworn or unused merchandise in original condition and with tags attached. Bags of treats or jerky must be unopened and in original condition.

Please note that items are no longer eligible for return or exchange if the original tags have been removed or broken or if the item has been worn by the animal.

Shipping and delivery charges for return or exchange are the responsibility of the buyer.

For the return, you will be charged a 20% restocking fee.

Yes, definitely. Please contact us directly by email at info@ohlaladesophie.com indicating the following information:

* Name of your company and your address;

* Your name, job title, phone number, email, etc.;

* Your website;

* Your interest in purchasing our products.

At the moment we don't need models or ambassadors for our products. On the other hand, if you have a link with someone who is interested, please let us know by email at info@ohlaladesophie.com

Yes, we offer several discounts on our products throughout the year. DISCOUNTS apply to new purchases only and cannot be combined with other discounts.

We do not offer retroactive discounts for orders previously purchased without a discount. We will not bear the shipping costs for a returned item in order to repurchase it in reduction.